Privacy Policy

Last updated: 02/June/2025

This Privacy Policy explains how Rylinx, developed by MarkTeQ IT Solutions LLP (“we”, “our”, or “us”), collects, uses, and protects your personal information when you use our services. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We may collect the following types of personal and business information:

• Full name and contact details (email, phone number)
• Company name and business address
• Login credentials (encrypted)
• Usage data and activity logs
• Billing and payment information
• Communications and support queries

2. How We Use Your Information

Your data is used to:

• Provide, operate, and maintain the Rylinx platform
• Manage user accounts and authenticate access
• Process payments and manage subscriptions
• Provide customer support and respond to inquiries
• Improve system performance and user experience
• Send important updates and service-related notices
• Comply with legal obligations

3. Legal Basis for Processing

We rely on the following legal bases to process your data:

• Performance of a contract (e.g., providing access to Rylinx)
• Legitimate interests (e.g., improving and securing the service)
• Compliance with legal obligations
• Your consent (where explicitly given)

4. Data Sharing and Transfers

We do not sell your personal data. We may share data with trusted service providers who assist in operating our service (e.g., payment processors, cloud hosting). All third-party providers are bound by confidentiality and data protection obligations.

Your data may be transferred outside the UK (e.g., to India where our company is based). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, data is securely deleted or anonymized.

6. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal limits)
• Restrict or object to data processing
• Request data portability
• Withdraw consent (where applicable)
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

7. Data Security

We implement appropriate technical and organisational measures to protect personal data against loss, misuse, and unauthorised access. These include encryption, secure servers, access controls, and regular audits.

8. Cookies and Tracking

We use cookies and similar technologies to improve user experience, analyse performance, and deliver relevant content. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you via email or in-app notification.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

MarkTeQ IT Solutions LLP
Email: [email protected]
Address: Ahmedabad, India